findbay Terms of Service

---

Welcome to findbay. These Terms of Service ("Terms") set out the rules that apply when you visit findbay's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you accept these Terms and agree to abide by them.

---

1. Acceptance of Terms

When you access or use any service offered by findbay, you confirm that you have reviewed and understood these Terms, and that you consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not use our website or services.

---

2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell findbay products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

---

3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: If a clear pricing or typographical mistake is identified, findbay may correct it and adjust or cancel any affected orders before they leave our facility, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully check the labels on the product packaging.

---

4. Orders, Payments & Cancellations

• Order Acceptance: Every order you place depends on product availability and verification. findbay may restrict order quantities or decline orders that raise fraud concerns or appear to breach these Terms.
• Payment Processing: All payment transactions are protected with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. The full amount must be paid before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

---

5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

---

6. Intellectual Property

Every piece of original content on findbay's platform — including written materials, graphic designs, logos, software, product branding, and trade names — belongs exclusively to findbay and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this content without authorization is strictly prohibited.

---

7. Limitation of Liability

To the fullest extent allowed by applicable law, findbay will not be responsible for any indirect, incidental, special, or consequential losses arising from your use of our platform, products, or services. For any claim connected to a transaction, our total liability will not exceed the amount you actually paid for the particular products or services involved.

---

8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to bring any dispute or claim relating to these Terms or your purchase to findbay's support team so that we may attempt an informal resolution.

---

9. Changes to These Terms

findbay may revise or update these Terms from time to time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you are deemed to have accepted the revised Terms.

---

10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: findbay
• Customer Support Email: [email protected]
• Customer Support Phone: 19144266407
• Physical Business Address: 19 S. Kensico Ave, White Plains, NY 10601, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST